FlySAA Lync 2013 Pilot Survey -

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FlySAA Lync 2013 Pilot Survey: View Response #3

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Please enter the name of the department you work for?

ITS

Indicate how useful each communications service is in helping you be effective in your role.

		Extremely Useful		Not Very Useful		Don’t Know
		1	2	3	4	5	N/A

1.Lync phone
2.Desk Phone
3.Presence Status and Availalability
4.Instant Messaging
5.Audio conferencing
6.Video conferencing
7.Content/Desktop sharing
8.Online or Web conferencing

Indicate how many times per day you use the following communications services:

		Usage					Equals Or Greater Than 6
		1	2	3	4	5	6	N/A

1.Lync phone
2.Desk Phone
3.Presence Status and Availalability
4.Instant Messaging
5.Audio conferencing
6.Video conferencing
7.Content/Desktop sharing
8.Online or Web conferencing

Indicate how many hours per week you spend using the following communications services:

		Usage					Equals Or Greater Than 6
		1	2	3	4	5	6	N/A

1.Lync phone
2.Desk Phone
3.Presence Status and Availalability
4.Instant Messaging
5.Audio conferencing
6.Video conferencing
7.Content/Desktop sharing
8.Online or Web conferencing

Indicate your level of agreement for each of the following statements. (IF UNFAMILIAR WITH LYNC MARK "N/A")

		Extremely Useful		Somewhat Useful			Not Very Useful
		1	2	3	4	5	6	N/A

1.I would find Lync useful in my job.
2.It would be easy for me to become skilled at using Lync.
3.People who are important to me think that I should use Lync.
4.In general, my organization has supported the use of Lync.
5.My organization has resources to help me with Lync.
6.I feel apprehensive about using Lync.
7.I plan to use Lync in the next month.

"How important are the following resources in helping you learn to use Lync for the first time?
(RATE ALL THAT APPLY, AND MARK THOSE THAT DO NOT “N/A”)"

		Very Important		Somewhat Important		Not Very Important
		1	2	3	4	5	N/A

1.Trial and error on my own
2.Assistance from other users
3.Printed training materials
4.Microsoft product support site, knowledge base, or community
5.Web resources or user communities
6.Assistance from my organization’s help desk
7.Classroom instructor led training
8.Online instructor led training
9.Email tips or newsletters
10.Other (please specify):

Indicate your overall level of satisfaction with Lync. (IF UNFAMILIAR WITH LYNC MARK "N/A")

		Very Satisfied		Somewhat Satisfied		Somewhat Dissatisfied
		1	2	3	4	5	N/A

Indicate your overall level of satisfaction with Lync.

Indicate how skilled you are at performing the following tasks by using Lync and if there are one or more tasks that you would like to learn more about.

		Very Skilled		Somewhat Skilled			Not Very Skilled
		1	2	3	4	5	6	N/A

1.Schedule and set up online meetings that you attend
2.Attend online meetings that others schedule and set up
3.Use a webcam to video chat with someone
4.Use your computer to provide the audio for a meeting (i.e. by using a headset plugged into a computer)
5.Record meetings
6.Watch meeting recordings
7.Give or take control of a shared desktop
8.Share a file to collaborate with a colleague
9.Use voice to set your out-of-office email auto-reply
10.Check your voice-mail messages from your inbox
11.Use a phone to dial your personal contacts and send a voice message

Indicate your level of agreement for each of the following statements.

		Completely Agree		Somewhat Agree			Somewhat Disagree
		1	2	3	4	5	6	N/A

1.I participated in the Lync pilot kickoff.
2.I know why the organization is running a Lync pilot.
3.I know which groups are participating in the pilot.
4.I know I have been selected to participate in the pilot.
5.I understand why Lync is a good fit for our organization.
6.I understand why Lync is a good fit for me.
7.I know the pilot schedule.
8.I understand what is expected of me during the pilot.
9.I know how to use Lync to accomplish my every-day tasks
10.I know when I'll be enabled for the Lync pilot features.
11.I know when and how I will receive my Lync device(s).
12.I understand how to install and configure my Lync device(s).
13.I complete all requested feedback and surveys on a timely basis.